Case Study: The Financial Corp. App Productline for 100+ countries

Author(s): Sven

A large financial corporation developed one mobile app product line for all their country entities around the world to provide self-service functionality for viewing and changing policy data.

What is the system’s background?

What was the good idea?

The idea behind the App was the belief that it can be developed once and centrally and could be used by 100+ countries. So not every country develops the App itself, but uses a configurable problem.

There was the belief that fancy and expensive features such as chatbots would be implemented, because the cost would be shared by all countries

What were the bad consequences, why was everything bad?

Which patterns were encountered?

How was the situation resolved?